Author(s):
Nurwulan Adi Ismaya, Riris Andriati, Fenita Purnama Sari Indah, Lela Kania Rahsa Puji, Nur Hasanah, Tri Okta Ratnaningtyas, Afreen Banu, Ruma Poddar
Email(s):
nurwulanadiismaya@wdh.ac.id
DOI:
10.52711/0974-360X.2024.00654 
Address:
Nurwulan Adi Ismaya1*, Riris Andriati2, Fenita Purnama Sari Indah3, Lela Kania Rahsa Puji3, Nur Hasanah1, Tri Okta Ratnaningtyas3, Afreen Banu4, Ruma Poddar4
1Department of Pharmacy, Sekolah Tinggi Ilmu Kesehatan Widya Dharma Husada Tangerang, 15417 South Tangerang, Banten, Indonesia.
2Department of Nursing, Sekolah Tinggi Ilmu Kesehatan Widya Dharma Husada Tangerang, 15417 South Tangerang, Banten, Indonesia.
3Department of Public Health, Sekolah Tinggi Ilmu Kesehatan Widya Dharma Husada Tangerang, 15417 South Tangerang, Banten, Indonesia.
4Lincoln University College, Wisma Lincoln, 12-18, Jalan SS 6/12, 47301 Petaling Jaya, Selangor, Malaysia.
*Corresponding Author
Published In:
Volume - 17,
Issue - 9,
Year - 2024
ABSTRACT:
Introduction: Patient satisfaction is a subjective value assigned to the quality of services provided. Patients frequently compare service satisfaction in clinics and pharmacies, so it is necessary to assess patient satisfaction by evaluating patient satisfaction as one of the factors to improve the quality of service in clinics and pharmacies. Material and Method: This study time to compare the quality of clinic and pharmacy services. This is a quantitative analytic study in which the data was analyzed univariately and bivariately using SPSS. Result: According to the findings of this study, the majority of respondents in clinics are adolescents, whereas the majority of respondents in pharmacies are adults. In clinics, women outnumber men, while men outnumber women in pharmacies. meanwhile, there are significant differences in service satisfaction between pharmacies and clinics in terms of dependability, responsiveness, empathy, physical evidence, and assurance, with P value = 0.5. Conclusion: According to the findings of this study, there are significant differences in the quality of pharmaceutical services provided by pharmacies and clinics.
Cite this article:
Nurwulan Adi Ismaya, Riris Andriati, Fenita Purnama Sari Indah, Lela Kania Rahsa Puji, Nur Hasanah, Tri Okta Ratnaningtyas, Afreen Banu, Ruma Poddar. Pharmacy Service Quality Comparison of A Pharmaceutical and Clinic in South Tangerang. Research Journal of Pharmacy and Technology. 2024; 17(9):4235-1. doi: 10.52711/0974-360X.2024.00654
Cite(Electronic):
Nurwulan Adi Ismaya, Riris Andriati, Fenita Purnama Sari Indah, Lela Kania Rahsa Puji, Nur Hasanah, Tri Okta Ratnaningtyas, Afreen Banu, Ruma Poddar. Pharmacy Service Quality Comparison of A Pharmaceutical and Clinic in South Tangerang. Research Journal of Pharmacy and Technology. 2024; 17(9):4235-1. doi: 10.52711/0974-360X.2024.00654 Available on: https://rjptonline.org/AbstractView.aspx?PID=2024-17-9-15
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