ABSTRACT:
Patient-centered care is an essential element that must be applied in various lines of services in hospitals to realizing patient safety, one of which is pharmaceutical services. This study aimed to examine the pharmacist-patient relationships model in Indonesian hospitals. This research is a quantitative study and survey design were uses a cross sectional approach. The sampling were used purposive sampling method. The number of respondents was used of 432 outpatient. This study was carried out in four hospitals in Special Region of Yogyakarta. Data analysis was performed using linear multiple regression analysis. The results of hypothesis testing based on probability values (p<0.05) indicate that the pharmacist participative and interpersonal communication have a significant effect on relationship quality and patient satisfaction. However, patient participative there is no significant effect on relationship quality and patient satisfaction. The relationship quality has a significant effect on patient satisfaction and also mediates the relationship between pharmacist participative and interpersonal communication with patient satisfaction. The paradigm of pharmaceutical care was change from drug oriented to patient-oriented. The pharmacist has the right position to implement a patient-centered care strategy and solving medication-related problems. The interaction between pharmacists and patients is an effective learning in the application of patient-centered care.