Author(s): Jung-Hui Son, Chang-Hee Kim, Do-Seon Lim

Email(s): , ,

DOI: 10.5958/0974-360X.2017.00413.9   

Address: Jung-Hui Son1, Chang-Hee Kim2*, Do-Seon Lim3
1 Dept. of Dental Hygiene, Daewon University College, Jecheonsi, Korea
2Dept. of Dental Hygiene, Chungcheong University, Cheongjusi, Korea
3Dept. of Dental Hygiene, Eulji University, Seongnamsi, Korea
*Corresponding author

Published In:   Volume - 10,      Issue - 7,     Year - 2017

Background/Objectives: This study was conducted to investigate the degree of verbal abuse experienced by dental personnel and to identify the associations among verbal abuse, coping response, turnover intention and emotional response. Methods/Statistical analysis: Data were collected from 410 dental personnel from September 1 to 15, 2015. Findings: Results of the analysis are as follows: 1) Among the verbal abuse items, the most frequently experienced cases were ‘talking roughly to me’ ‘ignoring my career’ and ‘speaking in a coercive tone’ Experiences from patients and caregivers were the most frequent. 2) There were correlations among the verbal abuse experience, coping response, turnover intention, and emotional response (p<0.001). Improvements/Applications: Based on the above results, efforts to create a safe working environment must be made in order to reduce verbal abuse suffered by dental personnel. The administrative system must also be prepared.

Cite this article:
Jung-Hui Son, Chang-Hee Kim, Do-Seon Lim. Study on Verbal abuse Experience of Dental Personnel in Dental Clinics and Hospitals. Research J. Pharm. and Tech. 2017; 10(7): 2335-2339. doi: 10.5958/0974-360X.2017.00413.9

Recomonded Articles:

Author(s): S. Subasree, Karthikeyan Murthykumar, Dhanraj

DOI: 10.5958/0974-360X.2016.00116.5         Access: Open Access Read More

Author(s): Aadil Ahamed.S, Dhanraj. M

DOI: 10.5958/0974-360X.2017.00169.X         Access: Open Access Read More

Author(s): Ilankizhai R. J.

DOI: 10.5958/0974-360X.2016.00185.2         Access: Closed Access Read More

Author(s): G. Nithya Karpagam, Mahesh, Shanmugavel

DOI: 10.5958/0974-360X.2016.00179.7         Access: Open Access Read More

Author(s): Young Mi Ryu, Myungsun Yi

DOI: 10.5958/0974-360X.2017.00421.8         Access: Open Access Read More

Author(s): Karishma Ravinthar, Jayalakshmi

DOI: 10.5958/0974-360X.2018.00148.8         Access: Open Access Read More

Author(s): Kiruthika Patturaja, Pradeep. D

DOI: 10.5958/0974-360X.2016.00258.4         Access: Open Access Read More

Author(s): Swathy. S, Gheena. S, Sri Varsha. L

DOI: 10.5958/0974-360X.2015.00291.7         Access: Open Access Read More

Author(s): A. Ashwatha Pratha, R. V. Geetha

DOI: 10.5958/0974-360X.2017.00240.2         Access: Open Access Read More

Author(s): Subashri. A, T. N. Uma Maheshwari

DOI: 10.5958/0974-360X.2016.00375.9         Access: Open Access Read More

Author(s): Ji-Hye Park, Seul-Gi Jung, Dong-Yeop Lee, Ji-Heon Hong, Jin-Seop Kim, Jae-Ho Yu

DOI: 10.5958/0974-360X.2017.00404.8         Access: Open Access Read More

Research Journal of Pharmacy and Technology (RJPT) is an international, peer-reviewed, multidisciplinary journal.... Read more >>>

RNI: CHHENG00387/33/1/2008-TC                     
DOI: 10.5958/0974-360X 

56th percentile
Powered by  Scopus

SCImago Journal & Country Rank

Recent Articles